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Suspension - Wrong Diagnosis

Vehicle Information:

2010 Jeep Liberty

Details:

This 2010 Jeep Liberty was repaired after a collision that required the repair of the left front structure and replacement of the left front wheel. Following repair, the vehicle was sent for alignment. The alignment could not be performed and the alignment technician diagnosed the left front knuckle as the problem. When the vehicle arrived back at the shop, the Matrix Wand was there. The left and right knuckles were compared and found to be identical, indicating that there was actually no damage to the left knuckle. How often do we rely on opinion to determine required repairs?

Using the Matrix Active Map 3D application, the Matrix Wand technician was able to confirm that the undiagnosed damage is confined to the engine cradle area and has not transferred towards the rear.

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